FAQs

Carpet Cleaning FAQs

Why should I get my carpets cleaned professionally?

Carpets and floors are exposed to debris, bacteria, and dirt which can accumulate cause illnesses among humans and animals. Regular cleaning of carpets, especially steam cleaning, helps in preventing health issues, maintaining the quality of your carpet, while also improving its longevity.

How long will it take to clean my carpet?

It depends on the size of the room, the amount of furniture that needs to be moved, how soiled the carpet is, and whether or not it needs special treatment such as spot removal, but you can expect 20 minutes per room.

How long will it take to dry?

It can take anywhere between 8-24 hours for the carpet to completely dry, depending on humidity, air temperature and air flow. To accelerate drying time, you can use fans, turn on your air conditioner or heating system.

Can you remove stains without damaging my carpet?

Yes, we can. However, this is dependent on the type of stain and coverage. We need to assess the damage first.

What method do you use to clean carpets?

We use the cleaning method most recommended by carpet manufacturers. It’s called hot water extraction or steam cleaning and is the only carpet cleaning method known to remove at least 97 percent of dirt and bacteria from carpeting. It is also the only method that reaches all the way down to the lowest layer of your carpeting to clean it thoroughly. This makes it the best method for dealing with the ground-in or difficult stains.

Doesn't steam cleaning leave a residue that attracts dirt?

No. While that is sometimes true of DIY rental steam cleaners, and likely how the rumor started, it is not true of the truck-mounted steam cleaners that were designed and developed to provide strong suction and prevent residue of any kind. Clean ‘n’ Fresh uses a truck-mounted steam cleaner to give you the best results. And we take as much time was we need to extra as much fluid as possible.

What kind of cleaning solution do you use?

We use earth-friendly cleaning products that out clean traditional carpet and upholstery cleaners and are also safe for children and pets.

Are green cleaning methods effective?

Yes, the green cleaning products we use have been tested by third parties and found to be just as effective as chemical cleaners and to be safe for the environment.

What if I'm not satisfied?

We guarantee that our cleaners do their very best to meet your expectations and offer a 30 day money-back guarantee. If we missed something, let us know and we’ll come back and make it right.

Do you move furniture out of the way?

Yes, we move most furniture that can be safely moved as part of our service, and we will return it to its rightful place on protective padding as needed when we are done. We do not move: beds, pianos, electronics, china cabinets, pool tables, etc.

Do we need to do anything to prepare for the carpet cleaning?

We suggest you remove items off of furniture that we will move, such as electronics, plants, lamps and knick-knacks.

Can we walk on the carpets while they're still wet?

You may walk on your carpet immediately after cleaning, but avoid wearing street shoes. Clean rubber soled shoes are fine. Be sure to leave the protective blocks we placed under furniture legs until the carpet is dry.

Does steam cleaning remove allergens?

Some claim that wet-cleaning methods could cause issues with allergens since dust mites and molds thrive in humid and warm conditions. That might be true if the steam cleaning is not done properly, such as with DIY rental steam cleaners which lack the heat and suction power to be effective. They are also often not cleaned properly which means, instead of removing allergens, they can be responsible for bringing dust mites and other allergens into your home. Professional truck-mounted steam cleaning, on the other hand, has been proven to reduce allergens in carpet and kill dust mites. Accordion Content

Do you offer same-day service?

If you have an urgent need or last-minute request, we can’t guarantee we’ll be available, but call and we’ll do our best to meet your needs!

Will there be an odor while you're cleaning or the carpet is drying?

Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity. We pre-spray the carpets, remove the spots, then use clean water extraction, ensuring we do not leave any soapy residue behind. This allows for fresh, clean carpets.

Can you remove wine, tea, coffee, and other hard-to-remove stains?

Hard-to-remove stains is our specialty and is one of the benefits of using professional deep steam cleaning. If you call us soon enough there’s a good chance we can get your carpet or furniture looking as good as new.

Can you take care of pet stains and odors?

Yes. Our truck-mounted steam cleaning system provides the high heat and strong suction required to loosen and then extract pet stains. We also use a special enzymatic solution to neutralize the odor.

Carpet Cleaning FAQs

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